Skip to main content

Privacy Policy

Last updated: February 20, 2026

EcoPharma ("we," "us," or "our") operates the ecopharma.com website and the EcoPharma platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

When you register for an account, request early access, or contact us, we may collect:

  • Pharmacy business name, address, and license/NPI number
  • Contact details (name, email address, phone number)
  • Billing and payment information
  • Account credentials (email and encrypted password)

Usage Data

We automatically collect certain information when you interact with our platform, including:

  • IP address and browser type
  • Pages visited, time spent, and navigation paths
  • Device information (operating system, screen resolution)
  • Referring URL and search terms

2. How We Use Your Information

We use the information we collect to:

  • Provide our services — set up and maintain your pharmacy's online store, process orders, and manage prescriptions
  • Communicate with you — send account notifications, respond to inquiries, and provide customer support
  • Improve our platform — analyze usage patterns, diagnose technical issues, and develop new features
  • Process payments — handle billing for your subscription or lifetime deal
  • Comply with legal obligations — meet applicable regulatory and legal requirements

3. Third-Party Services

We work with trusted third-party providers to deliver our services:

  • Analytics providers — we use privacy-focused analytics to understand how visitors use our website and platform.
  • Email service providers — to send transactional emails such as order confirmations and account notifications.
  • Cloud hosting — our platform is hosted on secure, industry-standard cloud infrastructure.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • Encryption of sensitive data at rest
  • Role-based access controls limiting who can access your information
  • Regular security audits and vulnerability assessments
  • Secure, PCI-compliant payment processing through Stripe

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. HIPAA & Protected Health Information

EcoPharma provides software tools designed for independent pharmacies. Important: The pharmacy is the covered entity responsible for HIPAA compliance and the protection of Protected Health Information (PHI).

Our platform is designed with features to help pharmacies maintain compliance, including secure data handling and access controls. However, each pharmacy is responsible for configuring and using the platform in accordance with HIPAA regulations, state pharmacy board requirements, and all applicable healthcare privacy laws.

Where required, EcoPharma will enter into a Business Associate Agreement (BAA) with pharmacy customers who handle PHI through our platform.

6. Your Rights

You have the right to:

  • Access — request a copy of the personal data we hold about you
  • Correction — request that we correct any inaccurate or incomplete data
  • Deletion — request that we delete your personal data, subject to legal retention requirements
  • Data export — request a portable copy of your data in a commonly used format
  • Opt-out — unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at sales@ecopharma.io.

7. Cookies

We use cookies and similar technologies to:

  • Keep you signed in and remember your preferences
  • Understand how you use our platform
  • Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our platform.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your personal data within 30 days, except where we are required by law to retain certain records.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: